Ticket terms

Your tickets

Your confirmation email has a link to your tickets page. That page is how you see your tickets, change your Open Play details, cancel, and share the event. Keep the email: anyone with the link can see your order.

Just give your name at the door. All American Mahjong materials (tiles, mats and cards) are provided.

Cancelling and refunds

You can cancel some or all of your tickets from your tickets page up to the time shown on the event (usually 48 hours before it starts). You get back what you paid for those tickets, minus the card processing fee, straight to your card (with the flexible ticket, the full ticket price; its own fee isn't refunded). It can take 5-10 days to show.

Inside that window, tickets can't be refunded. You can send your ticket to a friend so they go in your place, or release your seat from your tickets page so someone on the waitlist can have it. Releasing a seat can't be undone and nothing is refunded.

If we cancel an event, we refund everyone in full.

Flexible ticket

Some events offer a flexible ticket at checkout. With it, you can cancel for any reason from your tickets page, any time before the event starts (even inside the usual 48-hour window), and get the full ticket price back, with no card fee taken off. No reason is needed. The flexible ticket fee itself isn't refunded. It's an upgrade to our own refund policy, not insurance.

Arriving late

Tables start on time, so please come a few minutes early. If you arrive more than 15 minutes late, you can't join and your ticket isn't refunded.

Open Play and Guided Open Play

Open Play is for people who already play American Mahjong on their own. There's no teaching. Guided Open Play is for people who have taken at least one Mahjong lesson.

If you come to Open Play and can't play on your own or come to Guided Open Play without having had a lesson, your ticket isn't refunded.

Can't make it? Reply N and your seat is released so someone else can come, or press Cancel my ticket in our email. You can also send your ticket to a friend. Tickets can't be refunded within 48 hours of the event.

At checkout you confirm you understand this.

Seating

Lessons and Guided Open Play are taught in pairs. For lessons, tell your instructor when you arrive how many people you're with and you'll be seated together.

For Open Play, we set tables by level and keep friends together where we can. We keep everyone on one order together where we can, and you can add friends' names at checkout or later on your tickets page.

Discount codes

Codes work only for the events, tickets and people they're made for, and some can be used once per person. A code can't be swapped for cash. If you cancel, the code can be used again.

Payments and your details

Payments are handled by Stripe. We never see or store your full card number. We keep your name, email, phone (if you give it), your order and any Open Play details so we can run the event and contact you about it.

Texts and marketing emails are only sent if you tick the box for them, and you can stop them any time. See our Privacy Policy at sobamfun.com/privacy-policy for more.

Questions

Email hello@sobamfun.com.